Dreadz Privacy Policy

The Dreadz.co.uk website operates under the ownership of Carter & Green Ltd. t/a Dreadz.

Security
All transactions are cleared through WorldPay using a secure socket layer. WorldPay use Thawte 2048 bit encryption systems. At the browser 128 bit SSL is used. Credit card details will only be requested within this secure area.

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 3 reasons:

1. To process your order.
2. To provide you with the best possible service; and
3. To inform you of, and keep you up to date with, any new products or special offers.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. 

At Dreadz we want nothing more than your trust and confidence when using our website to complete your online purchases. For this end we will never pass on your personal information to any third party for marketing purposes and no one but Dreadz employees will ever be privy to communication between you and us.

You may always request to opt out of our mailing list by e-mailing us at opt-out@dreadz.co.uk. Other information we gather is data that will help us to carry out your order, respond to enquiries and inform you of products that you may have expressed an interest in. This information includes but is not limited to such items as: 
* your name
* address
* telephone number
* email address
* order details
The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will correct it promptly. 

How we use your information
When you visit the Dreadz.co.uk website we use Google Analytics, and the Facebook Pixel to collect standard internet log information so we can analyse visitor behaviour to improve your experience. Data we record includes but is not limited to, visitor numbers, pages visited and exit pages. We want to give you an excellent experience on our site so this data can help us do such tasks as remove unused pages and generate more content that you will find useful. Despite receiving this information we make no attempt to identify individuals visiting Dreadz.co.uk.

This information is for internal use only. No information will be passed to a third-party unless you request this in writing or it is requested through legal channels. 

If at any point we do need to gather personal information we will always be clear about what we are collecting and why.

Order processing is carried out by Worldpay and all credit card information is stored with them and not on the Dreadz.co.uk webspace. You can view the Worldpay Terms and Conditions for your peace of mind. 

How long we store your information
We will store personal information for as long as required to complete an order and to provide you with an order history when logging into your account. We will also keep it for as long as required for accountancy and legal purposes.

You can request the closure of your account and deleteing of all information at any time, by emailing info@dreadz.co.uk.

Newsletter sign ups
We use a third-party provider, Mailchimp for our newsletter. This allows us to gather data around newsletter opens, forwards, links clicked to help use develop out newsletters for a more relevant experience. The idea being that we can more easily send you information you will be interested in. You can opt-out of the newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter or by emailing opt-out@dreadz.co.uk.

Mailchimp are GDPR compliant and a link to their Privacy Policy can be found at :
https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr

Links to other websites
This Privacy Policy covers www.dreadz.co.uk only and for any links out from our site you will need to refer to the linked to sites Privacy Policy for details of how they may use your data, security and any cookies they use.

Third parties
We do not share your information with any third-parties unless explicitly requested by you in writing.

Marketing
We may occasionally wish to send you information about our products and services that could be of interest to you if you have previously opted in to this, you can opt out at any time and you have a right to stop us contacting you for marketing purposes.

Please note that if you choose to opt out of marketing correspondence this does not apply to data supplied for the purpose of account management.

Access to your personal information
It is important that the information we hold on you is correct throughout your engagement with Dreadz.co.uk, so please contact us with any changes to contact information or log into your account and change it there. 

You have a right to view information we hold on you, if you wish to view, delete or amend the data Dreadz.co.uk holds on you please contact  info@dreadz.co.uk. Please note we may make a small charge for supplying this information.

Changes to this privacy policy
From time to time we may need to review this Privacy Policy and we recommend you check back from time to time for any amendments. This current policy is effective from 24th May 2018. 

Complaints procedure
Carter & Green Ltd t/a Dreadz endeavour to respond to any complaint within 5 working days. It is the aim of Carter & Green Ltd to resolve complaints within 10 working days. We will keep you informed throughout the whole process of your complaint.

Shopping online is easy and convenient, but we know that some of our customers prefer to use alternative ways to shop.

The following shopping options are also available: Phone You may call our offices between 9.00a.m. and 5.30p.m. Monday to Friday on 0117-947-6556 Post : Please write to us at Carter & Green Ltd t/a Dreadz, 6 Lodge Hill, Kingswood, Bristol, BS15 1LL United Kingdom with your order details and enclose a cheque or your credit /debit card details.

Fraud
All payment forms are subject to verification and review by Dreadz. We reserve the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.

Company details
CARTER & GREEN LTD t/a Dreadz.co.uk

Company place of registration: Registered in England and Wales
Company registered office address: 6 Lodge Hill, Kingswood, Bristol BS15 1LL (UK)
Company registered number: 9456957
Contact telephone number: 0117-947-6556
E-mail address(es): info@dreadz.co.uk or info@carterandgreen.co.uk